Customer Service Representative

Location: Eagan, MN

Apply For Job

  • Upload File (.pdf, .doc or .docx)
    Accepted file types: pdf, docordocx.
  • This field is for validation purposes and should be left unchanged.

Smart Data Solutions is a rapidly growing company that manages healthcare claims transactions. Our services have helped nearly 400 healthcare payers, providers and networks across the US reduce costs, decrease turnaround time, improve payment accuracy, and increase process capability and control. We achieve these benefits by leveraging our IT and claims expertise – specifically, by streamlining and automating client transaction management.

Smart Data Solutions is seeking a qualified individual to help with provider (and payer) customer interactions. This role is evolving since Customer Service ticketing will only take up approx. 50% of employees time.


Duties and Responsibilities:

Customer Service:

Engage with our provider customers via HubSpot Service (ticketing system) and inbound/outbound calls regarding billing issues, product problems, service questions and general client concerns.


Customer Success:

Engage with our payer customers through the customer journey to help ensure they are happy with the work being performed.


Other items that may be part of this role….


Required Skills:


Job Requirements:


Job Type:

Full-time position. Monday – Friday. Work hours outside of normal office hours may be required to meet deadlines, attend events, etc. Some travel may be required.



Starting at $34,000. Salaried based on qualifications.

Generous benefits including health and dental insurance, 401k with an employer match, long-term and short-term disability and paid-time off.


Equal Employment Opportunity:

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.



All employees are required to maintain confidentiality as related to protected health information. Employees are required to follow the acceptable use policy while using any information systems owned or controlled by Smart Data Solutions. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

Security roles and responsibilities include:


Candidates will be subject to background screening and drug testing prior to hire.

Recent Articles

View All 

How are Different Types of Data Used in the Healthcare ...

The healthcare industry collects, processes, and analyzes so many different types of data. Everything from claim data, electronic ...
Read Article

How to Optimize your Healthcare Workflow

Healthcare workflows can range from the most simple of tasks to very complex processes that require diligent monitoring to ...
Read Article

Mailroom Outsourcing: What It Is & How Your Business ...

Mailroom solutions were once a common and expected business expense. Maintaining one in-house requires a large facility ...
Read Article

Why handle the heavy lifting of your claims workflow when a smart team enhanced by AI can?

Achieve peace of mind, reduced costs, and greater process efficiency by automating and consolidating your data workflow.

Start Customizing Your Solution