Customer Service Representative

Location: Eagan, MN

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Smart Data Solutions is a rapidly growing company that manages healthcare claims transactions. Our services have helped nearly 400 healthcare payers, providers, and networks across the US reduce costs, decrease turnaround time, improve payment accuracy, and increase process capability and control. We achieve these benefits by leveraging our IT and claims expertise – specifically, by streamlining and automating client transaction management.

Smart Data Solutions is seeking a qualified individual to help with the provider (and payer) customer interactions. This role is evolving since Customer Service ticketing will only take up approx. 50% of employees time.

 

Duties and Responsibilities:

Customer Service:

Engage with our provider customers via HubSpot Service (ticketing system) and inbound/outbound calls regarding billing issues, product problems, service questions, and general client concerns.

 

Customer Success:

Engage with our payer customers through the customer journey to help ensure they are happy with the work being performed.

 

Other items that may be part of this role….

 

Required Skills:

 

Job Requirements:

 

Job Type:

Full-time position. Monday – Friday. Work hours outside of normal office hours may be required to meet deadlines, attend events, etc. Some travel may be required.

 

Pay:

Starting at $34,000. Salaried based on qualifications.

Generous benefits include health and dental insurance, 401k with an employer match, long-term, and short-term disability, and paid time off.

 

Equal Employment Opportunity:

Our company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

 

Confidentiality:

All employees are required to maintain confidentiality as related to protected health information. Employees are required to follow the acceptable use policy while using any information systems owned or controlled by Smart Data Solutions. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

Security roles and responsibilities include:

 

Federal Covid Vaccination Mandate

SDS is subject to the Federal Covid Vaccination Mandate due to our status as a Federal Sub-Contractor. The mandates dictate that we implement the below policies:

 

Candidates will be subject to background screening and drug testing prior to hire.

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