Healthcare Customer Service Representative

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Smart Data Solutions is a rapidly growing company that manages healthcare claims transactions. Our services have helped nearly 400 healthcare payers, providers, and networks across the US reduce costs, decrease turnaround time, improve payment accuracy, and increase process capability and control. We achieve these benefits by leveraging our IT and claims expertise – specifically, by streamlining and automating client transaction management.

JMS and Associates, a Smart Data Solutions company, is seeking qualified individuals to help with provider (and payer) customer interactions. This role is evolving since Customer Service ticketing will only take up approx. 50% of employees’ time.


What you’ll be doing:

Providing Customer Service:

Engage with our provider customers via HubSpot Service (ticketing system) and inbound/outbound calls regarding billing issues, product problems, service questions, and general client concerns.


Contributing to Customer Success:

Engage with our payer customers through the customer journey to help ensure they are happy with the work being performed.


Other responsibilities that may be part of this role….


What we’re looking for:

Qualities and Behaviors: 


Why this is the company for you:

Top Benefits & Perks:


Position Type:

This is a full-time position with remote and hybrid options.

Hybrid Schedule applies to candidates residing in the Eagan, MN area.

Fully Remote option is available to candidates residing outside the commuting area.

Work-from-Home Requirements:



Office Locations:

Smart Data Solutions is located in Eagan, MN.

JMS and Associates, a Smart Data Solutions company, is located in Farmington Hills, MI.


Smart Data Solutions is an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or another legally protected status.


Candidates will be subject to background screening and drug testing prior to hire.

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Why handle the heavy lifting of your claims workflow when a smart team enhanced by AI can?

Achieve peace of mind, reduced costs, and greater process efficiency by automating and consolidating your data workflow.

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