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What you’ll be doing?
Analysis & Resolution
- Manages customer accounts to ensure processes are working as expected and identify potential problems.
- Understands and follows Smart Data Solutions (SDS) workflow and associated
technical systems. - Understands and follows all assigned customer workflows including import and
export processes. - Interprets customer business processes, analyzes problems, and recommends
programmable solutions. - Applies analytical and business knowledge to solve customer-specified problems
adhering to SDS coding standards and policies. - Performs other related duties as assigned.
Communication
- Communicates to customers (via emails and phone calls) about SDS workflows.
- Communicates to clients of any critical production issues that may affect a
customer’s production process. - Communicates to the development manager or COO on any critical production issues
related to the client. - Adheres to SDS’s courteous and professional, written and verbal, communication
standards. - Consistently high rating on customer satisfaction surveys
- Responds to all customer emails and phone calls promptly and courteously in
accordance with SDS communication policy. - Performs other related duties as assigned.
Production
- Manages daily production for assigned customers.
- No batches or claims should ever be delayed or overlooked due to technical issues.
- Performs other related duties as assigned.
Work Patterns
- Resolves assigned tasks in an efficient and effective manner.
- Works independently with minimal guidance
- Leverages the expertise of other developers in the team on specific modules
- Tracks and bills all applicable support hours. (Billing)
- Performs other related duties as assigned
What we’re looking for?
Requirements:
- Good knowledge of JAVA and Object-Oriented Programming
- Good knowledge of relational databases
- Experience with J2EE, HTML, CSS, JavaScript, jQuery
- Proficiency with Unix-like operating systems
- Excellent Verbal and Written Communication
- Excellent Logical and Analytical Skills
- Math Aptitude
- Time Management and Professionalism
- Availability to work nights
- Must be able to work on Holidays and weekends to take care of urgent tasks
- Ability to work independently
Note:
- Interested and qualified candidates are requested to apply with an updated resume at nepal_hr@sdata.us (position name _ your name) applied as email.
- Working Hours:
a. Morning Shift: 10:00 AM to 6:00 PM
b. Afternoon Shift: 12 NOON to 8:00 PM
c. Night Shift: 7:45 PM to 3:45 AM
Who is Smart Data Solutions?
Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front-office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings.
Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans, and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.
SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation.
Smart Data Solutions is an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or another legally protected status.