Can SDS’s mailroom handle non-claim correspondence like appeals, member reimbursements, requests for payment, Medicaid reclamation, flu shots, etc.?

Yes, SDS intakes all paper documents and can index them and wrap workflow around each document. For example, we can index the needed fields off an appeal, route to an appeals workflow queue, and present that indexed info in an easy to read and respond to format. Or, SDS can simply scan non-claim documents and post them to work queues for the payer to retrieve and process.