How are documents sorted in SDS’s mailroom?

SDS can sort claims based on client requests and customized business logic. We batch and sort claims in 3 categories and utilize attachment and document separators as needed. This allows us to know the claim images that need OCR and capture, and the attachment pages that don’t need capture, but need to be accompanied with the claim image when we archive it.

• Single page claims without attachments
• Single page with attachments – these batches utilize a document separator sheet. Since every document has exactly one claim page, we do not need the Attachment Separator. We know the first page for a document is a claim and every page after that are attachments. We do not know how many pages are on a document (since each document can have any number of attachments). Therefore, we need a Document Separator to indicate when one document stops and one starts.
• Multi-page claims with or without attachments – These are batches where every document can have one or more of claim pages and any number of attachments. Since we do not know how many claim pages a document has we need the Attachment Separator (if there are attachments for the document). We know the first image of a document and every following image until the Attachment Separator is a claim page. If there is an Attachment Separator, every page after the Attachment Separator until the next Document Separator is an attachment page. If there are no attachments on the claim we do not need an Attachment Separator.