What is Smart Data’s requirement for customer support in terms of response time and resolution?

Posted by Smart Data Solutions on January 13th, 2020
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Smart Data Solutions
SDS’ requirement is same day response time if the request is received before 4:45 pm central Monday through Thursday and 3:00 pm central on Friday. This is fully tracked and audited. Additionally, we offer 24/7 on-shore support which is supported by our development team. You will be talking to an actual developer at Smart Data who can solve the problem fast, not outsourced customer service. If you have an urgent matter, please reach out directly to your support team or the 24/7 SDS Pager

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