What is Smart Data’s requirement for customer support in terms of response time and resolution?

Posted by Smart Data Solutions on January 13th, 2020
Smart Data Solutions
SDS’ requirement is same day response time if the request is received before 4:45 pm central Monday through Thursday and 3:00 pm central on Friday. This is fully tracked and audited. Additionally, we offer 24/7 on-shore support which is supported by our development team. You will be talking to an actual developer at Smart Data who can solve the problem fast, not outsourced customer service. If you have an urgent matter, please reach out directly to your support team or the 24/7 SDS Pager

Recent Articles

View All 

Patient Experience - What It is, Why It Matters & How To ...

When it comes to healthcare—whether providing services or facilitating the process of those services, providing ...
Read Article

Healthcare Clearinghouse: What it is and How it Can Help

A healthcare clearinghouse is essentially the middleman between the healthcare providers and the insurance payers. A ...
Read Article

5 Best Practices for Automation in Healthcare

Automation and healthcare tend to go hand in hand these days. With continual advancements in technology, digitization of ...
Read Article

Why handle the heavy lifting of your claims workflow when a smart team enhanced by AI can?

Achieve peace of mind, reduced costs, and greater process efficiency by automating and consolidating your data workflow.

Start Customizing Your Solution