What is Smart Data’s requirement for customer support in terms of response time and resolution?

Posted by Smart Data Solutions on January 13th, 2020
Author
Smart Data Solutions
SDS’ requirement is same day response time if the request is received before 4:45 pm central Monday through Thursday and 3:00 pm central on Friday. This is fully tracked and audited. Additionally, we offer 24/7 on-shore support which is supported by our development team. You will be talking to an actual developer at Smart Data who can solve the problem fast, not outsourced customer service. If you have an urgent matter, please reach out directly to your support team or the 24/7 SDS Pager

Recent Articles

View All 

Smart Data Solutions' Solar Panel Installation Is Complete

For Immediate Release Smart Data Solutions' Solar Panel Installation Is Complete  May 27, 2020 - Eagan, Minnesota - Smart ...
Read Article

How to Ensure Security Compliance for Vendors

How To Ensure Security Compliance for Vendors In our industry, we frequently work with third-party vendors, and without proper ...
Read Article

The 2020 Guide to Streamlined Healthcare Solutions

Thanks to technological advancements and streamlined solutions, the healthcare industry continues to improve. From follow-up ...
Read Article

Why handle the heavy lifting of your claims workflow when a smart team enhanced by AI can?

Achieve peace of mind, reduced costs, and greater process efficiency by automating and consolidating your data workflow.

Start Customizing Your Solution