Overall processing speed improved by 61% along with improvements in data quality.
Every year, medical claims processing involves scanning and analyzing literally billions of documents and each document has thousands of characters. Correctly capturing this information has long plagued consistent, accurate automated data capture for reliable workflow decision making and archiving.
The Client Challenge
Historically, state-of-the-art data capture used optical character recognition (OCR) software to partially automate the process. However, this technology had many quality problems, resulting in extensive error checking by employees. For 20 years, there were only modest iterative improvements to OCR and problematic data capture resulted in:
- Ongoing high error rates
- Considerable human involvement
- Added costs with no added value
- Slow workflows & quality issues limited throughput
The SDS Solution
In 2018, Smart Data Solutions began applying its proprietary AI capabilities to give data capture a better than human brain solution. Our AI bots are rapidly self-learning as they teach themselves the context and meaning of data being analyzed. This dramatically reduces error rates, improves data quality and accelerates speed of data capture.